***UPDATE*** These steps will also work with iOS 7, iPhone 5s, and iPhone 5c
Sometimes your phone Contacts List – and the Ford Sync system's trouble understanding it – can cause system problems. One of the most common problems is miscommunication with the Sync system. To begin a call, push the 'voice' button on the steering wheel (it's the one with the mouth and the sound waves coming out of it).
Enjoy music and hands-free calling via bluetooth in your Sync equipped Ford vehicles. Follow these simple steps to Pair an iPhone with Ford Sync and MyFord Touch.
Pairing an iPhone with a Sync and MyFord Equipped Vehicle
Download Phone Book 2011 Ford Sync Kit
1. Start in your vehicle by hitting the 'Phone' button.
2. On your Sync screen you will be prompted to 'Add Bluetooth Device', hit 'OK' on your dash.
3. 'Find Sync' will then pop up, hit 'OK' again to obtain a 6-digit PIN.
4. On your phone locate and select your 'Settings' App.
5. Locate and select 'Bluetooth'.
6. Make sure 'Bluetooth' is turned ON, then hit the 'Sync' button.
7. Enter the 6-digit PIN into the field provided then hit 'Pair'.
8. If this is the primary phone you will be using in your vehicle, when Sync prompts 'Set as Primary Phone' hit 'OK', then 'OK' again to select YES.
9. You can turn '911 Assist' ON and OFF, and also upload your mobile contacts by using the up and down buttons on your dash to navigate the Mobile Phone Menu.
Pairing an iPhone with a MyFord Touch Equipped Vehicle
1. In your vehicle, locate the 'Phone' button, it is usually in the upper left area of the screen.
2. This will prompt a 6-digit PIN.
3. On your phone, locate and select your 'Settings' app, then select 'Bluetooth', make sure the bluetooth is set to 'ON'.
4. Under 'Bluetooth' select 'Sync'. Once your phone has been located, MyFord will ask if the PIN of the vehicle is the same on the phone.
5. Select 'Yes' on MyFord, and 'Pair' on your iPhone.
6. A prompt will pop up stating that '911 Assist' is 'OFF'. Select 'Yes' to turn this feature on.
7. Your phone will successfully connect to MyFord Touch. You can download your mobile phonebook buy selecting 'Yes' on the final prompt.
Download Phone Book 2011 Ford Sync Box
Enjoy your iPhone – MyFord Sync Experience!
Call Tom's Ford at (732)264-1600 or schedule a visit for help pairing an iPhone with Ford Sync or MyFord Touch.
Editing your phone contacts can help you access them more easily with the Ford Sync System.
Vincent Hennigan
Ford Sync Specialist
This Sync Workshop focuses on editing your iPhone or smartphone contacts to help you improve access phone book with the Ford Sync system.
When it comes to most smartphones, the critical first step is entering the contact data correctly.
If you open a new contact file, put the First Name of your contact in the 'First Name' box. And then put the contact's Last Name in the 'Last Name' box. Sound simple enough, but here's the deal… if you put the name John Smith entirely on the 'First Name' line and then, if your phone and your Ford Sync system is set up to search by last name, then guess what? That's right, you can say, 'Call John Smith,' and the Ford Sync system cannot find anything in your phone book. So, take the time to edit your contacts by name and how they are entered.
When it comes to the iPhone 5, be sure to go to your Settings icon. Scroll down to the 'Mail, Contacts, Calendars' box and give it a tap. Then scroll down to the 'Contacts' section. Take notice of your 'Sort Order', you may want to set it on 'Last, First' and then look at your 'Display Order' and you might want to make that 'First, Last.' Otherwise, you might be pushing the Voice button and say 'Call John Smith' and the Sync system might say 'No such contact found.' But it might if you said, 'Call Smith, John.' I don't know about you, but that would drive me crazy to say Last Name first and then First name last.
Then, take notice of what kind of phone number you are entering on the contact…place their work number in the 'Work' number box, and the cell number on the 'Mobile' number box. Then, the proper way to set up the call is to tall Sync, 'Call John Smith at Work.' Why? If you don't, and just say, 'Call John Smith,' then the system will come back and state 'Multiple contacts found, say 1 for Work and 2 for Mobile.' Once again, take some time to edit your phone book to make it so you can make the call without a lot of prompting from Ford Sync.
And, did you know that when you initially Pair your Phone, and give the system permission to download your phonebook contacts, what the system does is Index (review) your contacts. If you make additions or corrections to your phonebook while in your vehicle, the Sync system won't be able to 'see' the updates until you turn off the vehicle, completely power down your Sync system, and then restart (or reboot) your Sync system. Then it will re-index your contacts and 'see' the updates.
For those with the MyFord Touch system, you may want to touch the Phone corner, tap the Settings tab, go to the Manage Phonebook tab, and then tap Re-download Phonebook.
Watch out when it comes to using contacts that are entered in all capital letters. The Ford Sync system has to review your contacts by the text you have entered into the contact information line. 'John' is reviewed by the system and then it can listen and say 'John.' If a contact is entered as 'JOHN' then the system can only 'find' the name if you say, 'Call J-O-H-N.' So, avoid entering your contact names in all capital letters.
In an effort to make more resources available to all Ford Sync users, Ford has just put together a comprehensive website support.ford.com Visit this website to get more information about using your phone with any Sync or MyFord Touch system.
It makes sense to take the time to edit your frequently called contacts and make the information so the Sync system can easily understand it.
